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Issues Streaming on Unsupported TV app Versions for Plex

On September 30, 2021, some older smart TVs (some Samsung, LG, Vizio, Hisense, and other unsupported TV platforms) will no longer be able to use secure connections to communicate with Plex Media Servers. These devices are no longer supported by their manufacturers, and won’t be receiving an update needed to continue making secure connections to a personal server. You’re receiving this email because you’ve recently used a Plex app that may be affected by this change.

If your TV is on the same network as your Media Server, and you haven’t made changes to your secure connection settings, this change should have no impact on your experience.

If your smart TV app has trouble connecting to a Media Server after September 30th, please ensure that both the app and the server are set to allow insecure connections: On the TV app*, ensure that Settings -> Advanced -> Allow Insecure Connections is set to Always, and on the server, ensure that Settings -> Network -> Secure connections is set to Preferred.

Note that this configuration does allow for the possibility of unencrypted communication (over the internet, when playing remotely) between the TV app and the Media Server, but connections will remain secure for those apps and platforms that support them. To continue to stream securely, we encourage you to consider upgrading your Plex experience with one of several updated and affordable devices, such as Google Chromecast, Roku Express, or Amazon Fire TV Stick.

*Note: on some older TV apps the equivalent setting can be found under Settings -> Main -> Allow fallback to insecure connections. This should be set to Always.

A non-exhaustive list of affected TVs:

ProductPlatformPlatform VersionApp Version
Plex for LGwebOS All versions lower than 5.0
Plex for LGNetCast All versions
Plex for SamsungTizenAll versionsPlex for Opera TVOpera TV StoreAll versions
Plex for Smart TVsnetgemAll versions
Plex for TiVoTiVoAll versions
Plex for VIDAAVIDAAAll versions lower than 5.0

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